Shipping & Returns

Returns Policy

Please verify receipt of all merchandise. Damaged claims must be filed upon receipt of delivery. No adjustments or returns allowed after 30 days. Returns not due to shipper error are subject to 20% restocking fee.

Shipping

We ship UPS only and to Canada and USA.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

PLEASE READ:

WE SHIP UPS GROUND ONLY. RATES ARE DETERMINED BY UPS AND BASED ON LOCATION AND WEIGHT. IF YOU ARE HAVING YOUR ORDER DELIVERED TO A RESIDENCE UPS CHARGES A RESIDENTIAL SURCHARGE. IF YOU ARE OUT OF CITY LIMITS THERE IS A RURAL SURCHARGE. IN ORDER TO RECEIVE THE LEAST EXPENSIVE SHIPPING OPTION YOU WILL WANT TO SHIP TO A BUSINESS ADDRESS INSIDE CITY LIMITS. THESE RATES ARE PULLED DIRECTLY FROM THE UPS SITE AND THERE IS NO INFLATION OF SHIPPING ON EGN'S END. THANK YOU.